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Payment & Refund Policy

Definitions

  1. The “User” (also may be referred as “You” and/or “Your”) shall mean an adult individual, who registers an account with Brighterly. In this context, the User is the customer and responsible party for the purchase and usage of the Service, and must have the legal capacity to enter into contracts under applicable law. Please refer to the Terms of Service for detailed information.
  2. “Classes Packages” shall mean a structured set of online educational sessions - classes. Detailed information regarding the Classes Packages can be accessed through the Website or within the User's profile or otherwise communicated to the user by Brighterly.   
  3. “Unused class” shall mean a class that has been paid for by the User but has not been scheduled and/or taken.

General Payment Rules

  1. All prices at the Service are displayed and all purchases are processed in U.S. Dollars. Your bank may convert Your local currency to U.S. Dollars automatically upon payment, as well as take the commission for such a conversion and/or other extra fee for the transaction, for which Brighterly bears no responsibility.
  2. At the moment, the Service uses Stripe and SolidGate as payment processors. At the same time, it is possible that Brighterly might engage other/additional payment processors for Your convenience.
  3. Brighterly offers no services without payment. At the same time, Brighterly maintains the right to initiate special incentive pricing, membership, and other programs, including trial classes and/or periods, which may be provided at a reduced rate or on a free-of-charge basis.
  4. All subscriptions are subject to automatic renewal (see “Auto-Renewal of Subscriptions” below).
  5. Full payment in advance  The Service may provide Users with the possibility of purchasing one or more of the Class Packages with a full pre-payment by the User (i.e., purchasing a Class Package with a single transaction covering the whole price of the Class Package, which is paid in advance, before the User receives access to the Class Package) on the terms and based on the pricing conditions available to the User at the moment of the purchase.
  6. Brighterly, at its full discretion may provide, modify, or terminate discounts, special offer purchases, and promotions to the Users.
  7. In the event that Brighterly awards bonus classes to the User, they shall automatically utilize regular classes first, and only thereafter shall access any bonus classes awarded to them for free by Brighterly.

Auto-Renewal of Subscriptions

  1. All Brighterly subscription plans are subject to automatic renewal (“auto-renewal”). Unless canceled in advance, Your subscription will automatically renew at the end of each subscription cycle using the payment method on file.
  2. To cancel auto-renewal, You must submit a cancelation request to Brighterly’s Support Team no later than 3 (three) business days before the scheduled renewal date.
  3. If Your cancelation request is not received at least 3 business days before the scheduled renewal date and Your payment method is charged, such charge will not be eligible for a refund.
  4. In this case, Your subscription will remain active until the end of the paid billing cycle, and only subsequent renewal cycles will be canceled.
  5. Brighterly does not allow cancelation mid-term. Once a billing cycle has started, the full amount for that period remains due and payable.

General Refund Rules

  1. All refunds are issued in accordance with these Terms and only upon request from the User.
  2. Refunds are not granted if the User violates the Terms in any manner.
  3. Refunds are never automatic and are considered only after the User has reasonably cooperated with Brighterly to find alternative solutions (e.g., schedule changes, teacher replacement, lesson pause).
  4. Refunds, if granted, apply only to unused lessons and exclude any free/bonus lessons or discounts applied to the purchase.

Exceptional Circumstances

1  In certain exceptional cases, Brighterly offers a cancellation guarantee along with a refund for unused lessons. Please refer to the conditions outlined below for the specific circumstances under which this may apply.

2  To be eligible, you must notify Brighterly at least 72 hours before the next charge within the current subscription period.

3  As an exception, under the subscription with auto-renewal option, Brighterly may consider a refund for unused lessons if You request it within the first 10 days from the subscription start date.

Brighterly may consider cancellation and refund for unused lessons only under the following exceptional circumstances. Each request will be carefully reviewed, and refunds are provided only at Brighterly’s discretion after all reasonable attempts to resolve the issue have been made.

Teacher Mismatch

  • Applies only after You have reported dissatisfaction and Brighterly has reassigned You to at least one alternative teacher. 
  • If, after multiple changes, the issue persists and no suitable teacher can be assigned, Brighterly may consider refunding unused lessons. 
  • Refund requests must include detailed feedback explaining why the experience was unsatisfactory.

Service Quality Issues

  • Applies if recurring technical problems (e.g., platform not loading, persistent audio/video issues) prevent You from attending or completing lessons. 
  • You must provide documented proof (screenshots, error messages, timestamps of failed classes). 
  • Refunds are not granted for occasional one-time technical issues (e.g., poor internet connection on your side).

Lack of Progress

  • Considered only after at least 3 consecutive months of active learning or 24 completed lessons. 
  • You must demonstrate consistent attendance and full participation. 
  • Refunds are not granted if the lack of progress is due to irregular attendance, missed classes, or lack of practice outside the lessons.

Family Emergencies 

  • Applies in documented cases such as serious illness, hospitalization, relocation, or other extraordinary circumstances that objectively prevent continuation of lessons. 
  • Brighterly may request supporting documentation (e.g., medical certificate, proof of relocation).
  1. All Refund requests are reviewed individually and granted only in cases that meet the criteria described above.
  2. Refunds, if granted, will apply only to unused lessons. Please note that all decisions regarding refunds are made at Brighterly’s discretion and subject to this policy.
  3. We are committed to your success and satisfaction. If you have any questions or need assistance, please don’t hesitate to contact us.

Lesson Pausing Option

Users may request to pause their subscription if needed. Lessons and payments may be paused under the following conditions:
– Each pause period may not exceed 3 (three) months.
– A total pause period is limited to a maximum of 4 (four) months per calendar year.

Missed Classes

  1. If you need to skip a class, please inform us at least 6 (six) hours before the scheduled start time. In this case, the class will not be deducted from your balance.
  2. If you notify us less than 6 hours before the class, it will be considered missed and cannot be rescheduled or refunded.
  3. If you arrive more than 15 minutes late to a class, it will be marked as missed and is non-refundable.

Canceled Programs

  1. Brighterly may cancel or terminate a particular program of classes available on the Website for any reason at its own discretion. In such a case, we provide the respective refund for the purchased subscription, which included the classes which was canceled, excluding fees that are non-refundable in accordance with this Policy.

Amount of Refund

  1. Upon the User’s request, Brighterly may consider providing a full or partial refund. The amount of the refund shall be determined based on the number of classes on the balance and other circumstances. Brighterly shall also take into account any proportional discounts and reductions in the cost of classes resulting from bonus programs and/or discounts, etc. which have been used by the User at the respective payment. Any discount provided by Brighterly is non-refundable.
  2. Please note that classes awarded to the User at no cost (e.g., through a bonus program of any kind) are non-refundable. Bonuses awarded to the Referrer and/or the Referee under the Referral Program are non-refundable under any circumstances (for detailed information, please refer to the Terms of Service).
  3. Bonus lessons are not refundable, and in case the User requests a refund for all or any of the classes the bonus lessons of such a User are canceled.

Terms of Refund

  1. If Brighterly approves Your refund, the processing takes no less than 5 (five) business days. Refunds are processed using the same payment method as the original transaction. Brighterly may request additional information from You to process the refund.

Chargebacks

  1. A chargeback is when a User disputes a payment directly with their bank or payment provider instead of contacting Brighterly.
  2. Initiating a chargeback without first reaching out to Brighterly’s Support Team violates this Policy.
  3. If You initiate a chargeback:
    • Brighterly reserves the right to suspend or terminate Your account immediately.
    • You remain responsible for any outstanding fees and lessons already provided.
    • If the chargeback is resolved in Brighterly’s favor, You must reimburse any costs associated with the dispute process, including bank or processor fees.

Initiating a chargeback does not guarantee a refund and may delay resolution. Brighterly always encourages Users to use the official refund process first.