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How to Cancel Outschool Class in 2025

Florence Khitsane

reviewed by Jessica Kaminski

Updated on October 2, 2025

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You’ve bought one of the Outschool plans, but the circumstances have changed, and you want to cancel it now. How to do it and where to go instead? Check out how to cancel Outschool class from the parent and teacher sides, and which tutoring alternatives can also support your child’s education in private and public schools.

Key points

• To cancel a single class, find it in your Dashboard and press the ‘Cancel’ button.
• To access the Outschool cancel subscription menu, visit the Transactions page of your profile, click ‘Manage Plan’ in the Membership section, and select ‘Cancel Plan.’
• People who tried Outschool claim that the user interface, further processes, and the refund policies are unclear and inconvenient.  
• The Outschool customer support service is also perceived as unpleasant in user reviews. Most of them claim the poor quality of the support system and the long response time of the agents.
• Brighterly reading program is a worthy alternative to Outschool due to its high flexibility in scheduling and managing classes, value for money, and quality of tutoring.

Can you cancel Outschool class and subscription?

You can cancel both the Outschool class and membership subscription. These are two different cancellation mechanics, but with no regional differences or hidden fees:

• To cancel learning in a class, you need to visit the Enrolled page on your account and cancel a selected class in the ‘My Classes’ section. 
• Cancelling a subscription is available in the Transactions section of your profile. Visit it to manage your plan via the Membership tab. 

How to cancel Outschool subscription?

1. If you want to cancel your paid access to Outschool completely, use a menu section next to your profile picture as you enter your account. You’ll find the Transaction page in the top-right corner of the page.
2. Once you get into the Transactions page, you’ll click ‘Manage Plan’ in the Membership section below Outschool Balance.
3. In the dropdown menu, select ‘Cancel Plan’ and wait for a notification from Outschool to discontinue your membership.

From practice, the way how to unsubscribe Outschool is quite straightforward and doesn’t have any hidden costs or terms. After you cancel it, you’ll still have access to unused credits until the current billing cycle ends. 

Outschool pause subscription: How it works

Outschool also lets you pause your subscription instead of totally cancelling it. You won’t lose any of the membership benefits or your credit balance. However, you won’t be able to buy or receive new credits until you renew your plan. If, during this time, you run out of credits, you’ll still be charged for the upcoming class enrollments.

How do I pause a class on Outschool?

1. Visit the Transactions section of your profile.
2. In the Membership window, click on ‘Manage Plan’ 
3. Select ‘Pause Plan’ in the dropdown menu.

If you decide to resume your Outschool membership, go back to the Transactions section once again and select ‘Resume’ in the Manage Plan menu. You can also cancel the upcoming pause by choosing ‘Update Pause’ and then ‘Cancel Pause’ in the Manage Plan menu.

How to cancel Outschool class and subscription: A guide for parents

1. Go to Dashboard by using the app on your phone (this is the easiest way to cancel Outschool class).
2. Get to the section you want to cancel, and find the ‘Edit’ button.
3. Find the meeting you want to cancel and press ❌ next to it. 
4. In the message field, let the people in your class know that you won’t be there.
5. If you want to cancel more classes, press more ❌❌.

How to cancel recurring weekly classes on Outschool subscription?

1. Use the Learner Schedule page as a way how to cancel subscription on Outschool, if you’re enrolled in the recurring weekly classes.
2. Next to your name on the Learner Schedule page, find and select the ‘Stop’ button.
3. Optionally, select a reason for cancelling a recurring class and leave a comment to clarify the situation.
4. You can renew your class enrollments anytime by clicking ‘Resume’ on the same page. 

How to cancel a class on Outschool: A guide for teachers

The process of cancelling a class for teachers slightly differs depending on the number of students enrolled.

Outschool cancel class flow

1. Go to the Classes section of your profile and select a class that you need to cancel
2. Pick a time slot you need to cancel
3. Go to ‘Edit’ to see the selected class, scroll down, and click ‘Cancel This Section.’

If the class has students, click ‘Cancel & Refund Learners’ so that they won’t pay for a class that can’t take place. Also, before cancelling, visit the Classoom section again and add a post on the class page to explain why you needed to cancel it

How to unenroll Outschool class: Guide for teachers cancelling multi-date and ongoing classes

If you need to cancel part of the multi-date course (e.g., one or two days), press ❌ next to the required time slots. Alternatively, you can contact Support and explain why you need to cancel part of the classes.

How to unsubscribe from Outschool class if it’s multi-date

1. Go to the Upcoming section on your profile page and select a section you need to cancel.
2. If no group of learners is enrolled in your class, just scroll down and click the ‘Cancel’ button in the ‘Edit’ section.

How to cancel an ongoing class:

1. In the Upcoming Sections, find a slot you need to cancel
2. Go to Edit, then press ❌next to a date you need to cancel.

To cancel the entire ongoing class’s section, scroll down the ‘Edit’ page until you see the ‘Stop’ button. Also, consider the Outschool reschedule option before canceling.

If you failed to cancel the class before Sunday, you can still email the parents. For this, go to the Learners section, select a learner, and click ‘Change Enrollment.’ In the pop-up window, click the ‘Refund’ button to process it.

How to delete Outschool account: Guide for parents

To delete your Outschool account and remove all of your profile information on Outschool, you need to complete a special Data Deletion Form. Just enter your name and email, specify your role on Outschool, and select ‘Delete My Data.’

Additionally, you can also stop receiving all the targeted ads or emails via the profile’s Ad Settings.

Reasons why parents cancel an Outschool class or subscription or delete Outschool account

Based on user reviews on Reddit, Sitejabber, and Trustpilot, the key reasons to cancel or delete Outschool account are scam threat, poor customer service quality, lack of accountability, unsupportive environment for teachers, complicated payment system, confusing and unpleasant UI/UX, and finally, no good value for money.

Outschool reviews complaints: Teacher and parent perspectives

Among all the reported problems with Outschool, teachers and parents mostly point to the low quality of the customer support services, the confusing payment and Outschool refund policy system, and scam threats.

#1 Outschool customer service problems

“Worst customer service that I've encountered… They have no phone number to call (how convenient /s), the links to live chat lead back to the home page, and finally got through on messages. ”

For one solid week, I spent hours messaging agents who would take hours, if not days, to get back. All with the same answer, indicating I was stupid and didn't realize how self-paced classes work, or my daughter had already completed the classes.

B Formanek

Trustpilot

✅ Common issue: Many users claim that it’s hard to reach customer service; it doesn’t please them because of late responses, technical issues, and lack of real assistance. Some reviewers even indicate unpleasant communication experiences with the support team (like passive-aggressive answers and gaslighting practices). 

#2 Outschool no show policy confusion and non-transparent payment and refund systems

“The new system requiring a monthly payment plan has made it costly and complicated to take just one course.”

It has also made it difficult to pause courses for the summer because the monthly payment is still required. In the alternative, if you decide to end the course for summer vacation and restart it in the fall, you still lose at least one monthly payment. The payment system is no longer easy and fair.

Nancy P

Trustpilot

✅ Common issue: Customers mostly complain about the last year payment updates and the unfairly high prices on dedicated services. They mention complicated payment plans, a confusing system on how to cancel/pause/update the class, and difficulties getting their money back.

#3 Outschool late policy and other cancel reasons perceived as scam threats

“I got scammed from this program. I was issued a $15 credit for signing up a new student with Outschool.”

The instructor canceled the class on their end, resulting in my non-refundable credit being lost for the class the instructor canceled. Completely dishonest program.

customer

Trustpilot

✅ Common issue: As a result of a non-transparent pricing system, some customers directly accuse Outschool in a scam. They mention the non-refundable credits and unreliable cancellation policies problem.

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What is Outschool cancellation customer service?

Outschool cancellation customer service resolves issues and receives user requests by:

• Live chat,
• Emailing Support and Trust & Safety Team, or
• Checking FAQ section on the website. 

However, customers report dissatisfaction with the service’s customer support team, due to their late responses, unpleasant communication experience, and unhelpful solutions.

Outschool cancellation policy: Terms and fees

If you want to cancel an Outschool class, the platform will charge you for that. 

The exact conditions for being charged a fee for cancellation are:

• Missing a class. If a student misses 3 class meetings in a row without warning the teacher, you, as a parent, pay the class fee. Moreover, the teacher may cancel the class or withdraw a student
• Not joining the meeting 10 minutes after the class begins. The teacher may cancel and consider it a missed meeting, meaning you won’t receive a refund
• Confusing the time. The fee applies if the class time changes due to daylight saving time starting or ending (which is applicable for several regions).

Free cancellation is possible in case it happens before the class meets within 24 hours of enrollment or on weekly renewal on Sundays.  

Still, based on user experience reviews, most customers are dissatisfied with Outschool’s pricing and cancellation policies, stating that it offers inconvenient options for both parents and teachers.

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Outschool cancel subscription refund policy

Regarding Outschool’s refund policy, you are eligible to receive automatic, full, and prorated refunds. To request a refund, deliver your refund request via live chat or email.  

When parents are eligible for a full refund

• Under the 24-hour rule: you get an automatic refund if you cancel an Outschool class 24 hours before it begins and if you cancel within 24 hours of the first month’s purchase (provided no credits were used).
• During 14-day risk-free trial (even if credits were used).
• If the teacher canceled before the first meeting of the class.
• If a teacher misses a one-time class meeting. In this case, you, as a parent, can either request a refund or wait for the tutor to reschedule.
• If a teacher changes the date and time of the class, parents can get a full refund in some cases.

When parents are eligible for a prorated refund

• If part of a class is rescheduled. Its amount will be based on how many rescheduled meetings you didn’t join.
• If the teacher fails to complete the number of meetings listed on the website.
• If a class in progress is canceled by the teacher. Your prorated refund in this case will be based on the percentage of canceled meetings you paid for.

Based on user reviews, these Outschool’s refund policies are perceived as doubtful and don’t actually match the request a person submits. Users don’t approve of the policy updates on refunds and don’t trust the service with that.

What is the 10 minute policy for Outschool?

10 minute policy for Outschool states that if a student does not enter the class 10 minutes after it starts, a teacher may cancel it. This class will be classified as a missed one, which means that a learner won’t receive a refund.

How do I cancel an Outschool class, and what to do next?

To cancel Outschool, you have several pretty straightforward ways to cancel a class, weekly course, subscription plan, or delete your account completely. The system lets you quickly manage your plan on the dashboard, and the process is mostly easy and takes only a couple of clicks.

However, if you look at the parents’ reviews and comments, it becomes clear that Outschool has severe problems with pricing terms, refund policy, and customer service. Many people complain about its unreliable support team, sketchy payment system, and inconvenient site navigation. To make an unbiased opinion on the platform, you might as well test it yourself and see if it’s a good fit for you and your child. 

And if you don’t want to risk your money and value quality in everything, try other tutoring platforms before Outschool. On Brighterly, you can book 1st free class, so checking out the alternative won’t cost you a thing! 

Related articles

You can get more information on Outschool and its alternatives in our guides: 

• Outschool Pricing: Your Complete Guide
• 10 Outschool Alternatives for Math Learning
• Outschool Reviews: Is It the Right Choice?
• 16 Best Online Learning Resources
• Learner Tutoring Reviews: Pros, Cons, and User Ratings

Florence Khitsane

12 articles

Florence Khitsane is a dedicated math tutor for elementary and high school students with over 2 years of experience in the field. Florence is a well-rounded math tutor who combines various learning styles to cater to diverse students’ needs, encourage student participation, and improve learning outcomes. Her primary teaching style is proactive, STEM-emphasized, and focused on improving children’s critical thinking abilities. 

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